Honouring Diversity
Honour the diversity of ideas, employees, and customers as we strive to present one face to the globe. Maintain our commitment to be sensitive to, address and support the diverse needs of employees, customers and our business.
Quality and Organisation Learning
Maintain our commitment to provide the highest level of excellence in all we do. Consistently strive to conform to and exceed customer requirements with the highest level of quality and professionalism possible. Understand the principles of quality and apply them to every task and situation. Take every opportunity to increase your learning in order to support your growth and development, meet the ongoing needs of our customers, and address the growth of our business.
Open Communication
Consistently enable honest, frequent and open two-way communication across all levels and functional groups in the organisation. Ensure the equitable dissemination of information to all employees. Foster an open-door policy.
Recognition and Reward
Create and maintain an environment where responsibility, recognition and reward are integral components of our business. Strive to be consistent in celebrating and rewarding exceptional performance that contributes to our company’s success.
Trust and Respect
Conduct every situation treating others the way you would like to be treated. Be consistent and principled in all actions to foster building trust relationships. Respect every individual for the value he/she brings to the table.
Customer Focus
Understand internal and external customer requirements and deliver a solution to meet or exceed those requirements whenever possible. Be solutions oriented and treat internal customers with the same level of respect as external customers. Consistently follow-up to ensure that customer expectations have been met and to what degree. Strive to present “one face” to customers around the globe.
Accountability
Independently understand, translate, and act on the requirements of the business in terms of your role. Understand and apply principles of self-management in conjunction with team, region or operational unit leadership. Demonstrate ability to work through problems and effectively communicate at all levels in the organisation. Conduct every situation as if you own the company and operate from a premise of truth and ethical behaviour.
Teamwork
Effectively lead, facilitate, and/or contribute to team effort through the use of collaboration, co-operation, communication and co-ordination for the good of the team, our company, and our customers.